Frequently asked questions

Payments are processed securely by PhonePe. You can pay with UPI (Google Pay, PhonePe, Paytm or any UPI app), debit or credit card, or net banking.

Open My account. If your latest order shows Payment not completed, tap Complete payment to try again.

If money left your account but the order still shows as failed, your bank or UPI app usually returns it automatically within a few business days. If it does not, WhatsApp us your order number and payment reference and we will check it for you.

Yes. Use WELCOME10 at checkout for 10% off your first order.

Yes. Your account is created at checkout, or you can sign up with Google in one tap. It lets you follow your order, change your delivery address before it ships and see your order history.

Yes, if the order has not shipped yet. WhatsApp us on +91 95265 76489 with your order number as soon as possible.

Shipping is free on orders above ₹799. Orders below ₹799 have a flat shipping fee of ₹40.

We pack orders within 1 to 3 business days after payment. Delivery then takes 2 to 7 business days, depending on your location. Metro cities are usually quicker.

We ship across India with DTDC or India Post (Speed Post), depending on which serves your PIN code best.

We email you when your order is packed, when it ships (with your tracking number and a tracking link) and when it is delivered. You can also check it any time on our Track your order page or in My account.

Yes, until your order ships. Open My account › My orders, choose the order and tap Change. If it has already shipped, WhatsApp us and we will do our best to help.

If your order has not arrived within 10 business days of dispatch, contact us with your order number and we will check with the courier.

On your iPhone, open Settings › General › About and look at Model Name. Then choose that model on the product page.

Our cases cover iPhone models from iPhone 11 up to iPhone 18 Pro Max. The models available differ for each design, so check the model list on the product page.

Our anime cases, the Ferrari Red Silicone case and the BMW M Sport and BMW M Tricolour Mesh cases come from licensed suppliers. Our other BMW and Ferrari designs are fan-made and inspired by the brands, not official products.

We try to show every case as accurately as possible, but colours can look slightly different depending on your screen.

Yes, within 7 days of delivery if the case has a manufacturing defect, you received the wrong item, or it arrived damaged.

We cannot accept returns for change of mind, the wrong model chosen at checkout, or cases that have been used or damaged after delivery. See our returns and refunds policy.

Email support@classiccase.in, WhatsApp +91 95265 76489 or message us on Instagram with your order number, clear photos of the problem and a short description. We reply within 24 hours and guide you through the next steps.

We approve your refund within 1 to 2 business days of receiving and checking the return. It is then processed to your original payment method within 5 to 7 business days. UPI refunds usually arrive in 2 to 3 business days, while card refunds can take 7 to 10 business days depending on your bank.

Go to My account and tap Lost your password? We will email you a link to set a new one. If you signed up with Google, just tap Continue with Google.

WhatsApp +91 95265 76489, email support@classiccase.in, Instagram @classiccase.in, or use our contact form. We usually reply within 24 hours on business days.