Last Updated — May 2026
01 — Return Window
02 — Eligible Reasons
03 — Refund Timeline
04 — How to Request a Return
Refund & Return Policy
Your satisfaction is our priority. If you are not happy with your order for any of the eligible reasons below, we will make it right. Here is everything you need to know about our return and refund process.
01
Contact Us
Email or Instagram within 7 days of delivery
02
Share Photos
Send photos of the issue with your order number
03
Ship Back
We will guide you through returning the item
04
Get Refund
Refund processed in 5–7 business days
01 — Return Window
7 days from delivery
You may request a return within 7 days of receiving your order. Requests made after 7 days of delivery will not be accepted.
02 — Eligible Reasons
When we accept returns
- Manufacturing defect — case is broken, peeling or damaged on arrival
- Wrong item received — you received a different product than what you ordered
- Damaged in transit — item arrived damaged due to shipping
Returns are not accepted for change of mind, wrong model selected by the customer, or items that have been used, scratched or damaged after delivery.
03 — Refund Timeline
How long does a refund take?
- Refund approved within 1–2 business days of receiving and inspecting the return
- Refund processed to original payment method within 5–7 business days
- UPI refunds typically arrive within 2–3 business days
- Card refunds may take up to 7–10 business days depending on your bank
04 — How to Request a Return
Contact us within 7 days
Email us at support@classiccase.in or message us on Instagram @classiccase.in with:
- Your order number
- Photos clearly showing the defect or issue
- A brief description of the problem
We will respond within 24 hours and guide you through the next steps.
